Refund Policy

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We believe in good old fashioned service.

We want you to have an amazing shopping experience that you can trust and want to return to us again in the future, to enable us to offer this service we encourage you to contact us straight away if you have an issue with a product /service/breaks/returns/any other so that way we can help you get the item you would like or a solution.

Please contact us via phone on 01157 839 080 (we are able to answer your calls 7 days a week from 9am - 7pm or you can email us through the website nelsonsoapery@gmail.com

Arrived Damaged:

If your item is damaged we simply need a photo of the damaged items and we will send you out a new product with no questions asked.

Not What You Ordered:

We do understand that ordering on line is sometimes tricky, if your order is wrong or the wrong colour, scent or other please email us so we can assist in getting you the products that you want.

The product is not working or performing as you expected:

For any product faults or the product does not measure up to what you expect please let us know so that we can look into an exchange, replacement or refund.

 

When you contact us you will be talking to a real person every time and we love hearing from every one as this is how we learn and can continue to grow.