Shipping Policy

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We Have Everything You Need ?

We thank you for supporting our British business

Lets face it, no one likes paying for shipping but unfortunately it is a part of getting your goods to you, we charge the actual shipping cost or less and no more than that.

Our shipping is placed at fair rates allowing you to shop online knowing you can purchase products and the shipping will be based on the actual delivery fee.

Our international fees are $45 - $70 (shipping is not cheap but we know that you will agree that the items are so worth it).

We ship all items out 3 times a week, if you order by 5pm orders will be shipped on Monday, Wednesdays and Fridays.

All week end orders will be shipped on the next business day.

We ask that you understand that at times postal services can take longer than expected such as the Christmas period, during COVID and seasonal times. We send all parcels througn standard or express that has tracking numbers (we do not send economy as that means there is no tracking, it does cost more for this service but this allows faster delivery, registered tracking and peace of mind).

If you have any concerns we ask you to contact us so that we can assist you, our goal is to have our customers receiving beautiful products in a timely fashion.

Wholesale Shipping Prices (United Kingdom only): We've tried to keep our shipping prices simple for our wholesale customers to understand. The prices are as follows:

• For orders up to $399.00, the shipping cost is $30.00

• For orders from $400.00 up to $799.00, the shipping cost is $60.00

• For orders from $800.00 and over, the shipping cost is $99.00.

 

Returns Policy: When purchasing products you may need to return them.

We make it simple for you, simply follow the following and we will assist in an exchange of goods, replacement of goods or a full refund.

1. Email us on ADMIN@EOOCSOAPSNOILS.CO.UK or phone us on 0115 839 080 with your query and we will respond back within 48 hours.

2. In the email you will be asked to please attach a photo of the damage or issues.

3. You will be asked if the product has been used and if so the remaining part may be asked to be returned so that we can take measures to improve or look at the product so that we are always learning and improving for our customers.

 

Delivery Policy:

Delivery of products is just as import as the product its self.

 

Once your order has been received it will be picked, packed and sealed ready for delivery.

We choose to freight all our parcels through The Post Office within the tier 2 level of either standard to express (we do not send economy as that would mean no tracking).

Every parcel has tracking so that we can follow up any parcel allowing you to have peace of mind.

If for some reason your parcel is taking a long time to arrive or it arrives damaged please contact us on 01157 839 080 or email us at ADMIN@EOOCSOAPSNOILS.CO.UK 

We offer a few postal options and the price will differ depending on those choices, below is an expected time frame on such deliveries.

United Kingdom wide delivery times:

Express post: All INLAND post express items will be delivered in 1-2 days (Please note that due to COVID or seasonal times this may vary). Please check the ROYAL MAIL post website or you can check your tracking number that will be emailed to you the same day the parcel is checked into the post office.

Standard post: This may take 3-10 days but as a general rule the parcel should be delivered within 4 -5 days.

World wide delivery times:

Parcels are sent out twice a week for all international orders and time frames may differ slightly depending on the time of the year, location and COVID restrictions.

As a general rule parcels are expected to arrive at the international destination within 2-3 weeks time (if items are held in customs this may take significantly longer until such time as the parcel is released from customs.

You will be given a tracking code and you will be able to track the parcel, we advice that you contact us with any issues so that we can assist you.